Frequently Asked Questions

Find answers to common questions about Gil

Who is Gil?

Gil is an AI-based technology assistant.  Gil is designed to help older adults solve their own technology challenges.  Gil also can help older adults learn about technology or related topics.  Gil can be found at www.ChatWithGil.com

How do I create an account with Gil?

To create an account with Gil, go to ChatWithGil.com, click on 'Chat With Gil' and enter your email address. You’ll receive an email from Gil in your inbox with a link to click. Click on that link and your account will be created, and you’ll be taken to Gil on the website.

How do I log on with Gil?

To log on with Gil, go to www.ChatWithGil.com, click the 'Chat with Gil' button, and enter your email address. You’ll receive an email from Gil in your inbox with a link to click. Click on that link and you’ll be taken to Gil on the website.

How do I log on to Gil with a different device?

To use Gil from a different device, you’ll need to go to gil.gildage.co and enter your email address. Then on the same device, you’ll need to open the email from Gil and click on the link. You’ll be logged in and taken to Gil on that device. Any other devices you used will continue to be logged in, so you can go back and forth between devices.

How do I email a question that I asked Gil?

Below each conversation you'll see a small book icon with text underneath that says "Summarize Conversation". Click on that to see a summary of the conversation with Gil. From that screen you can then click on the email icon (it looks like an envelope) to email a copy to yourself.

How do I print a question that I asked Gil?

Below each conversation you'll see a small book icon with text underneath that says "Summarize Conversation". Click on that to see a summary of the conversation with Gil. From that screen you can then click on the print icon to print out the summary.

What do the buttons over the middle screen do on the Gil User Interface?

You can toggle between two ways of interacting with Gil: The default view shows a single message, and is the most recent response that Gil has sent you. If you click on the button at the top of the screen that looks a bit like a backward ‘S’, you can see the full conversation that you’re having with Gil. Clicking on the other button with the squares takes you back to the view of the single most recent message.

What happens if I have a problem with Gil?

You can always email us at support@gildage.co with any questions, suggestions or problems that come up!

Does Gil go by any other names?

Gil is sometimes called Gildage or Gill.  He should respond to any of those names, or anything else materially similar to ‘Gil’

What if Gil doesn't understand my question?

Try talking with Gil like you would another person. If Gil isn't following along, you can try to explain in a different way or even just tell Gil that he's not getting it right and that he should try again! Gil is very responsive to feedback and won't ever get offended!

Will Gil work for someone who isn't very comfortable with technology?

Absolutely. Gil is designed to be user-friendly, even for people who don’t consider themselves tech-savvy. It’s built with older adults in mind, so everything is simple, clear, and easy to navigate!

Does Gil understand other languages?

Currently Gil is only available in English. We anticipate expanding to other languages in the future. If you have a specific request, feel free to let us know by emailing support@gildage.co

Is my information safe?

Yes. Gil won't sell your personal information, and your information is kept encrypted and isolated. You can read more about this at our Privacy Policy

What can Gil help me with?

Gil can answer any of your tech questions—whether it’s about your phone, computer, tablet, smart appliances or other devices. Gil can also answer questions about the apps or websites that you use.

What makes Gil different from using a search engine or chatbot?

There are three major differences between Gil and other similar solutions:

First, Gil is designed to know your technology and to give you answers that are specific to you.

Second, Gil is designed for older adults. That means that the fonts are larger, the screen easier to see, the responses from Gil are clear and direct and the functionality that Gil has is designed to make it easy for older adults.

Third, Gil is especially concerned with your safety and security.  That means that Gil takes care to not do things like sell your data, but it also means that Gil is careful to not give you answers that might damage your device or do other harm.